The Collaborative Guidance and Knowledge Systems (CoGKS) project is a follow-on to the three year Multilingual and Mobile Maintenance Man (4M) project. It makes use of its results and extends it with new functionality by enabling computer augmented human to human communication in problem solving situations
The structure of service work today involves mobile workers sharing real time information in globally distributed teams. This calls for technologies that support interaction with colleagues as well as technologies that seek to leverage stored knowledge from distributed sources within and outside the enterprise. At the same time, the knowledge-intensive nature of work and the availability of relatively easily accessible tools should turn the professionals into content producers for their working community. In addition to increases in productivity, businesses are also looking for new knowledge based services to gain competitive advantages and business opportunities.
Work communities are supported by information technology platforms. However, the vast majority of current enterprise information systems are targeted for closed environments. The shift towards more open inter-organisational models necessitates a change in the way the software is designed. New types of content creation tools and collaborative content management platforms are needed. This work plan implements one such idea by reinterpreting the Fenix 4M System, an open-architecture multilingual dialogue management, information retrieval, reasoning and reporting system as an embedded agent in a real time collaborative virtual work community. The new structure represents Collaborative Guidance and Knowledge Systems (CoGKS).
The project applies the 4M dialogue based maintenance support system to embedded dialogue management. While retaining all the previous functionalities, it turns the roles of the human maintenance staff and the maintenance support system around, giving the community of humans the leading role in the man-machine communication, and fades the advisory system into a supportive and documentary role, in effect, into an intelligent communications manager, information search agent, or chatbot.
The ontology based 4M project already attacked the old AI problem of populating a complex knowledge-based system with data from new domains. The increased openness of the collaborative scene in CoGKS forces a further step in this direction: CoGKS tackles the challenge of developing interactive and collaborative content creation tools and workflows which help bring informal and tacit knowledge directly from the users of the system into more precise and machine communicable forms. An array of complementary techniques for ontology based content acquisition will be developed in this project year, combining techniques from man-machine interaction, information extraction and retrieval, and machine learning.
Project duration is 1 year, starting 9/2006 and finishing 8/2007.
The Principal Investigator of the project is professor Lauri Carlson of UH and the project manager is Dr Matti Keijola of TKK. The following research groups and their responsible leaders are involved in the project:
Page maintained by Lauri Seitsonen. Last updated 21.12.2009.